The system behind the screens.
Field teams need customer context, routes, orders and collections while managers need a trustworthy operational picture. Connectivity changes throughout the day and existing ERP or CRM systems cannot become another disconnected data island.
Design the product and architecture together.
I designed SahaSkop as a connected web and mobile product: the field workflow remains usable in weak connectivity, operational events return to one tenant-aware platform, and integration boundaries keep company systems in sync.
What had to be true.
- Define the complete offline field workflow before designing synchronization.
- Model visits, orders, collections and location events around auditable business states.
- Keep ERP, CRM and accounting integrations behind explicit, retryable boundaries.